Online ticket purchasing - priority sales

Season ticket holders and Club Members all have client reference numbers. In order to be able to purchase tickets during a priority sales window that is relevant to each level of membership logging in with the associated account is essential. Creating new accounts will not allow a priority ticket entitlement to be allocated.

To do this, if you have not used the service before, you need to chose the 'activate client reference' option at the log in page. You will be prompted for the client reference and surname that appears exactly how it does on the season ticket. From here you will be taken to an account screen and asked to edit your details and input a memorable password and current email address. Once done, you can navigate to the home page. The client reference number displayed in the top right hand corner of the screen should now match that of your season ticket.

If you are told that the account has already been activated you will need to select the 'forgotton password' option on the log in screen. You will be emailed a new default password to the email address we have registered against your account.

To purchase tickets on behalf of others during the relevant priority sales period simply add the number of tickets required to your basket. Once you have selected the 'checkout' option you will be ask to 'assign clients to seats'. You will need to input the client reference number and surname exactly as they appear on your TeamCard/Membership card. Please be aware that once an entitlement has been used, additional ticket requests will automatically be refused.

Please email ticketsales@bwfc.co.uk for additional help. Please note that during busy periods,weekends and hours of closure response time may vary.

Match day tickets

How can I purchase match day tickets?

Tickets can be purchased online at www.bwfc.co.uk, over the telephone on 0844 871 2932 or in person from Bolton Central, the Club superstore and JD kiosk (Market Place, Bolton)

Can non-members purchase match day tickets?

Non members of BWFC can purchase match day tickets from open sale. However certain matches throughout the season are only available to specific client types. Please refer to www.bwfc.co.uk , latest ticket information for further details.

Can away supporters purchase tickets from BWFC?

No. Tickets for the away section must be purchased from the away club’s ticket office.

I have logged in to the internet but am unable to buy match day tickets?

Certain matches throughout the season are only available to specific client types. Please refer to www.bwfc.co.uk ticket information for further deatils on sale priorities.

I live outside the UK; will my tickets be posted to me?

Tickets will be posted up to 7 days prior to the game, after which time tickets will be held at Bolton Central for collection on match day. Alternatively, there is an option when purchasing tickets online to ‘print at home’ where your match day ticket will be emailed to you.

I have not received my tickets in the post, can my tickets be reissued?

If you have not received your match tickets in time, please contact Bolton Central on 0844 871 2932 and you will be guided as to what to do next. Before contacting us however, do check whether or not you chose to print your tickets at home, as the match tickets may have be dispatched to you via email.

How do I find out if the date or time of a game has changed?

Dates and kick off times will be announced in the press, the club program and official website and may be altered at short notice.

My tickets have been held for collection on the day of the match, where do I collect them from?

Tickets held for collection on the day of a match can be collected from the Bolton Central ticket hall marked for pre-paid credit card collections, where surname, address and the card used for payment are required. Where appropriate please bring along your online booking confirmation as additional security.

How do I gain a refund on my match day tickets?

Refunds for match day tickets will be accepted up to 48hrs before the match. You must return the tickets to Bolton Central with a covering letter to explain the reason for requesting a refund, or in person. Refunds cannot and will not be issued once the game has kicked off and the Club has the right to refuse refunds at any time.

I have won tickets for a BWFC game. Where do I collect them from?

Please refer back to the competition organiser for instructions regarding delivery or collection of your match tickets.

When do tickets go on sale for home fixtures?

Tickets for home match tickets are available approximately 3 weeks prior to the fixture date. Restrictions apply.

Membership

Why should I join BWFC membership?

BWFC Club Membership is free and will agin you access to the priority sales period for all tickets and many other benefits through out the season.

Season Tickets

I've lost my season ticket card, what should I do?

Please inform the Ticket and Membership Office either by phone or email, stating the unique client reference number. Season tickets will be reprinted at a charge of £5 per ticket, a fee that is non-refundable. Once reprinted the original season ticket is immediately cancelled.

Can season tickets be purchased after the start of the season?

Yes they can, season tickets are sold until January on a pro-rata basis, once any initial pre-season purchase discounts have been taken into account.

Parking

Is parking available at the ground?

Official parking is available at the ground and clearly signposted from the motorway junction. Home supporters should use car park C and away supporters car park A. Charges apply.

How much does parking at the ground cost?

The official car park cost £6.00 per game for cars; extra cost applies for mini buses and coaches. A season ticket pass is available by contacting Bolton Central 0844 871 2932.

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