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Terms & Conditions

The Red Wall Membership

  • Membership begins after your application has been processed and will continue for the duration of the qualifying campaign. Should Wales qualify for the final stage of the tournament, or a play-off match, then priority will be given to paid-up 2018-2020 Red Wall adult and junior members when it comes to allocating tickets.
  • Away match tickets will continue to only be available to Gold and Junior members and will not be available via general sale under any circumstances. When purchasing away tickets all lead applicants will be required to submit their travel and accommodation details, via a survey link which will be emailed to them, to comply with South Wales Police requests and fan travel safety.
  • Tickets purchased are strictly for personal use, or for the personal use of the supporter whose membership a ticket has been assigned to. Anybody found to be purchasing tickets either to build up their booking history with no intention of travelling or to pass on to another will have their membership reviewed which may result in previous booking history being cancelled and deleted from their account.
  • Your application will be returned if your application is incomplete, invalid information is given or there is a problem with your method of payment.
  • Tickets sold for international matches through this website or through the booking line must be for Wales fans only, unless otherwise stated. Fans of the visiting team, fans who reside in that country, or anyone the FAW believes to be supporting the visiting team will not be issued tickets for the Wales section. Bookings made online will be cancelled prior to the event and a refund will be processed.
  • If you have a Statutory Football Banning Order against you, you will not be permitted to apply for membership. If a Statutory Football Banning Order is issued to you during the membership period your membership will be terminated immediately and you will be notified in writing.
  • Tickets purchased for FAW events must not be sold on to a third party or unlicensed agent. Any tickets found to have been passed on to such an agency will be cancelled with no refund.
  • In addition, the Football Association of Wales retains the discretion to terminate your membership at any time - in this case you will be contacted in writing. No refund of the membership fee will be made in case of termination.
  • Aggressive or abusive behaviour towards any FAW member of staff will not be tolerated and could result in membership being terminated and booking history cancelled.
  • All match and ticket information will be posted on our website and members will also be updated on various matters by email.
  • Accessibility Tickets

    Before purchasing your tickets in a disabled section, we will require proof of disability. If you have not already supplied this information please post, fax or scan and email details to the FAW at the details below. We accept photocopies of PIP showing the carer component or an original letter from your GP or hospital. We do not accept Blue Badge permits as proof.

    Loyalty System

    Please note, in the event of a restricted home or away match ticket allocation, a loyalty-based system will be used. This may be based on specific membership, tournament ticket or individual match booking history.

    The same system will be used should Wales qualify for the final stage of the 2020 European Championships.

    Booking history awarded to adult and junior members will be carried forward from the previous campaign only (2018 World Cup Qualifiers), however FAW reserves the right to also consider booking history from the campaign before if required, in this case the Euro 2016 Qualifiers. Booking history will only be valid if you quote your membership number at the point of purchase. Points will not be added to your account retrospectively, nor will we acknowledge bookings made through another party.

    Junior Members

    Juniors must be age 16 and under on 1st September 2018. Anyone who turns 17 before this date should apply for an adult membership.

    Club & School Membership

    This membership enables club and school members to apply for tickets under the Kickback Scheme. This scheme rewards clubs and schools with 20% cashback from the total cost of tickets purchased for home matches. This membership does not give priority on away match tickets, nor would it allow members priority in the event Wales qualifies for the final stage of a major tournament.

    FAW Booking Line

    The FAW has a dedicated telephone booking line, provided by Ticketmaster. This telephone number is 0844 248 1876 and calls to this number cost 7p per minute plus your network access charge. The booking line is open 8am until 8pm Monday to Friday and 8am until 6pm on weekends.

    Kit Promotion Terms and Conditions

    15% discount on the new Adidas Wales home and away kit available to adult and junior members of The Red Wall in participating JD sports stores only on production of your membership card and supporting photo ID. This offer does not apply to items already discounted in store.

    10% discount on Spirit of '58 merchandise. Applies to online orders over £10 on the new Spirit of '58 website which will be launched bysummer 2018.

    Terms and Conditions of Ticket Sale

    Please note no guarantees can be given by the management that the match will take place at the date and time indicated. The management reserves the right to reschedule the match without any liability whatsoever and to alter or change the programme or seating without prior notification and without refund or exchange of ticket.

  • 1. This ticket is issued on condition that (a) it will not be used as a prize in any lottery or competition or for any other promotional or advertising purpose unless expressly authorised by the Football Association of Wales Limited (“FAW”) and (b) it will not be re-sold for more that its face value. If this ticket is obtained in breach of these conditions, it will be void and all rights conferred or evidenced by it will be nullified.

  • 2. If the match is cancelled or postponed, a refund will be available in accordance with the ticket refund policy of the FAW, obtainable from the FAW. If the match is eventually played this ticket will be valid for the later date.

  • 3. This ticket is issued subject to the ground rules of the stadium operator, and on condition that none of the FAW, stadium operator and their respective servants and agents will be liable for loss, injury or damage to the ticket holder unless caused by their act or omission.

  • 4. Admission cannot be guaranteed if the ticket holder arrives at the stadium less than 30 minutes before the advertised kick off time. If admission is refused, no money will be refunded. The ticket holder shall not be entitled to re-admission on leaving the stadium.

  • 5. Entry to the stadium will be denied to any person carrying alcohol, any drink container, laser devices, air horn or any article (for example a firework or flag stick) which may be used as a weapon or missile.

    Principality Stadium

    For Principality Stadium Ground Rules and T&Cs which are in effect for this event, please go to the stadium website at or telephone 0870 013 8600

    Cardiff City Stadium

    For Cardiff City Stadium Ground Rules and T&Cs which are in effect for this event, please go to the stadium website at or telephone 0845 365 1115

    Liberty Stadium

    For Liberty Stadium Ground Rules and T&Cs which are in effect for this event, please go to the stadium website at or telephone 0844 815 6665

    Glyndŵr University Racecourse Stadium

    For Glyndŵr University Racecourse Stadium Ground Rules and T&Cs which are in effect for this event, please go to the website at or telephone 01978 262129