How to Book
Buying match tickets for Home games is easy.
You can do it one of the following ways:
Internet - log on to eticketing.co.uk/fulhamfc, click on ‘register’ at the top of the home page and enter your details. Then go in to the ‘Tickets’ menu to buy your tickets. There is a booking fee of £1.25 per ticket, but no fees per transaction.
Phone - call the Ticket Hotline 0203 871 0810 which is open Monday-Friday, 9am-5pm. You will need a valid debit/credit card to book. There is a booking fee of £1.50 per ticket and £2.50 per transaction.
In Person - from the Ticket Office, Craven Cottage (see stadium address below). Opening hours are Monday to Friday, 9am-5pm, and from 9.30am on Saturday matchdays. The Ticket Office will not be open on non-matchday Saturdays. There are no booking fees.
When to Book
The official ticket information announcement for each game confirms:
- Match Date & kick-off Time
- Onsale date for Season Ticket Holders
- Onsale date for Members
- Ticket Categories
- Ticket Prices
- Maximum number of tickets per applicant
- Loyalty Points
Ticket sales commence at varying times. See website for details.
No tickets can be sold prior to the advertised periods of sale.
Often a General Sale date will also be included in the ticket information announcement. Any General Sale is carried out subject to availability after the Season Ticket Holders & Members periods of sale.
General Sale tickets are open to new visitors or any home or neutral supporters who do not have a current Season Ticket or Membership.
It is recommended that you book in advance, rather than purchasing tickets on the day of the game, as they often sell out.
Friends and Family
Friends and Family is a handy ticketing benefit that allows Season Ticket Holders or Members to link their account with those of other fans in their household, workplace, or with friends.
Linking accounts automatically consolidates the purchasing allowance for tickets. This means individual fans can purchase match tickets using the allocation for each account that is linked to their own.
Linking accounts is easy. Simply log on at eticketing.co.uk/fulhamfc and scroll down to 'My Networks.' Then click on 'Manager My Network.'
|Disability Liaison Officer||Nicola Walworth|
|Telephone:||0208 336 7477|
|Office Address:||FFC Training Ground, Motspur Park, New Malden, Surrey, KT3 6PT|
|Office Hours:||Mon - Fri 9:00am - 5:30pm|
|Fulham FC Ticket Office|
|Telephone:||0203 871 0810 (calls charged at local rate)|
|Office Address:||FFC Ticket Office, Craven Cottage, Stevenage Road, SW6 6HH|
|Office Hours:||Mon - Fri 9:00am - 5:00pm; Sat 10:00am - midday (non matchday)|
|Weekend Matchdays 9:30am - Half-Time|
|Midweek Matchdays 9:00am - Half-Time|
Quick Check - How to Book
|Disabled Season Tickets||Ticket Office (in person / by phone)|
|Disabled Match Ticket (Home Fans)||Ticket Office (in person / by phone)|
|Disabled Match Tickets (Away Fans)||Contact visiting team|
|Car Parking||Disability Liaison Officer|
|Wheelchair Storage||Disability Liaison Officer|
|Audio Commentary Headset||Disability Liaison Officer|
|Assistance Dog Access||Disability Liaison Officer|
|Away Match Travel (official travel)||Ticket Office (in person / by phone)|
|Away Match Travel (accessible minibus)||Disability Liaison Officer|
|Personal Shopping Service (Retail)||Contact staff member upon arrival|
|Catering Matchday Ordering Service||Disability Liaison Steward|
How to Book Tickets
Disabled match tickets (including those for wheelchair accessible areas) must be booked by contacting the Club’s Ticket Office, in person or by telephone on 0203 871 0810.
Every member of our Ticket Office staff can assist with a booking, and Tracey Hubbard (who oversees this area) will be happy to provide detailed information and a more comprehensive service.
Please note that Disabled tickets (including match tickets) are not currently available to book online.
Up to date Ticket Office opening hours can be found in the Contact Us section.
Please note that tickets cannot be reserved provisionally. Payment must be finalised at the point of booking.
The Club will endeavour to respond to email enquiries within 24 hours.
A friend, family member or Personal Assistant may contact the Club on your behalf to apply for tickets. Please note that they must have access to your Client Reference Number and registered home address in order to be able to do so.
Eligibility for Disabled Tickets – Home Fans
For the purposes of eligibility, the Club define a disabled person as anyone who has a physical or mental impairment which has a substantial and long-term adverse effect on their ability to carry out day-to-day activities.
The Club reserves the right to check a person’s eligibility, and will usually ask to see a copy of one of the following documents in support of a Season Ticket or individual match ticket application:
- Confirmation of entitlement to Disability Living Allowance: medium or higher rate care component
- Confirmation of entitlement to Disability Living Allowance: mobility component
For Personal Assistant application only:
- Confirmation from your GP of a recognised disability that requires extra assistance
Documents can be scanned and emailed to firstname.lastname@example.org or posted to the Ticket Office.
Supporting documents only need to be submitted once, up until their date of expiry. The Club will note any expiry dates but will not hold copies of the documents on file. Any submissions will be shredded and disposed of safely. Please send copies only and not originals.
If you are unsure if you qualify for a disabled concession, or would like further information in advance of making an application, please contact Nicola Walworth, our Disability Liaison Officer, who will be happy to discuss this with you in confidence. Our Ticket Office can also provide guidance on eligibility for this scheme.
Ticket information is generally released 6 – 8 weeks prior to the date of the match, and announced in the first instance at fulhamfc.com
You can sign up for ticket alerts by creating/logging into your personal Client Reference account. The Club will then contact you directly by automated email to confirm when on sale dates and prices have been confirmed for any forthcoming games.
The official match programme also contains ticket information which is correct at the time of going to press, which is generally 2 – 3 days prior to the date of that edition’s game.
Ticket information is also made available aurally, and you can listen to the latest release details by calling the Ticket Hotline on 0203 871 0810.
The Ticket Office, Supporter Relations Department and Disability Liaison Officer will also be happy to provide up to date information on request. The contact details for each are listed at the top of this section.
Disabled Ticketing Policy
The Club has a system of concessionary ticket prices designed to assist supporters who have a registered disability without differentiating between differing conditions or impairments.
It recognises that some fans have a narrower choice of seating options and may not be able to attend a match without personal support.
A 50% disabled concession is available for eligible supporters.
A 50% disabled concession is available for eligible supporters.*
*The minimum price for any seat in the stadium is £5 (excluding complimentary tickets).
Disabled concession prices are made available in all wheelchair accessible areas, the Club’s recommended areas for ambulant disabled supporters, and also any other seating blocks in which concessionary prices (i.e. Junior / Senior tickets) also apply.
Concessionary prices are not available in:
Johnny Haynes Stand
Blocks E, EL, F, FL
Blocks X, XL, V, VL, W, WL, T, TL
If a disabled supporter requires extra help on a matchday then a complimentary ticket can be obtained for a Personal Assistant. Please note that the Club may require written evidence to support this need before finalising a ticket sale.
The Club will always look to locate a Personal Assistant in the seat next to the supporter who requires their assistance.
Disabled Season Ticket Holders can apply for a complimentary Season Ticket access card for their Personal Assistant, which will secure the same seat for each Championship Home game. Cup ties will also be included as standard if the Disabled Season Ticket Holder is enrolled in the Auto Cup tie scheme.
As a Personal Assistant is there primarily to provide support and care for the ticket holder, their own Season Ticket Access Card does not carry the full range of benefits (i.e. Loyalty Points, priority ticket access) that are advertised on our website.
Personal Assistant Season Tickets can only be used for entry alongside the disabled customer. The Personal Assistant must purchase their seat if the disabled customer is not in attendance.
Children under the age of 13 years are not permitted to attend matches at Craven Cottage unaccompanied. Personal Assistants who accompany junior fans who are under 13 years old will need to purchase a full priced ticket.
There is no stadium car park at Craven Cottage and as the ground is in a residential location the streets in the surrounding area cannot be accessed in the hours leading up to kick-off.
Pay and Display on-street parking is available in the streets adjacent to Fulham Palace Road and as a general rule spaces become easier to find as you move nearer to Charing Cross Hospital and Hammersmith.
Please note that several streets close to the ground have matchday parking restrictions.
As parking is extremely limited, where possible the Club recommend using public transport to travel to and from the stadium on matchdays.
We do understand that some supporters may not be able to use public transport options and so a number of parking spaces are available for Disabled supporters to book. These are located in the grounds of Fulham College Boys School on Kingwood Road. A wheelchair accessible shuttle bus links the car park with the stadium.
As parking spaces are limited, they must be arranged in advance, by contacting the Club’s Disability Liaison Officer. Spaces are finalised on a first-come, first-served basis to home or away supporters.
You must have a confirmed match ticket booking (or a Season Ticket) before booking a place at either parking location.
Where possible, we recommend using public transport to reach Craven Cottage on matchdays. You can find detailed information on public transport links in the 'Travelling to the Game' section of our FAQ guide.
The closest tube station to Craven Cottage is Putney Bridge on the District Line, which is a 15 minute walk (1.2 km) from the stadium.
Putney Bridge station does not have step-free access from street level to the platforms. It does have:
- Ticket Halls
- Cash Machines
- Waiting Room
It does not have:
- Car Park
- Help Points
If you intend to use Putney Bridge, we would always recommend planning ahead to ensure that the station and subsequent walk to the stadium will suit your needs.
Transport for London produces a full range of Accessibility Guides, which can be viewed on their website:
- Audio Tube Map
- Step Free Tube Guide
- Avoiding Stairs Tube Guide
Alternative tube stations
Hammersmith (District Line) station has been given an A rating by Transport for London. Accessible stations are graded A – C.
Stations with an ‘A’ rating have the smallest gap and are suitable for most customers, including wheelchair users.
The red circle denotes a step between the train and platform of between 121 – 323mm.
‘A’ denotes a gap between the train and the platform of between 0 - 85mm
‘B’ denotes a gap between the train and the platform of between 86 – 180mm
Wheelchair accessible spaces: 31
Wheelchair accessible areas are located in 3 separate areas of the stadium. They are:
There are seats for personal assistants located next to or behind each wheelchair user’s space.
Each accessible area is undercover, although as they are located towards the front of the stand, these areas can become exposed to the elements on wet or windy days.
The areas in the Johnny Haynes Stand are located at the front of the stand, at pitch level in AL and 1 row from pitch level in KL. The Riverside Stand area is raised, and located at the level of the main walkway, 6 rows back from the front of the stand.
Wheelchair accessible spaces: 9 *
Wheelchair accessible area is located in:
* 4 of the wheelchair accessible spaces for away supporters are classified as having a Restricted View and tickets are discounted accordingly.
Ambulant Disabled Seating: Home Fans
The Club recommend Block KL of the Johnny Haynes Stand. This block of seats has easy access from Stevenage Road and is adjacent to an Accessible toilet. Step-free access can also be arranged (by contacting the Club in advance) through the Cottage Gate entrance.
The front 3 rows of the Block H1 in the Hammersmith Stand also offer step free access, with entry through the Hammersmith turnstiles. If you require extra space or assistance, it is possible to arrange in advance for access through the Security Entrance at Gate 50.
Ambulant Disabled Seating: Away Fans
20 seats with step-free access are allocated for the use of ambulant disabled supporters. They are:
Block P7, Row L, Seats 149 – 169*
*Seats 165 – 169 are classified as having a Restricted View and tickets are discounted accordingly.
There are also seats in the away area which are accessible via only 2 seats. They are:
Block P7, Row W, Seats 149 – 176
Block P7, Row R, Seats 145 – 155
Away area tickets are sold directly through the visiting team. Please contact their Ticket Office directly for further information or assistance in making a booking.
There is an accessible toilet located close to each wheelchair accessible area. A RADAR key is required to gain entry. Please speak to the Disability Liaison Steward if you require any assistance accessing these facilities.
Assistance Dogs are permitted inside the stadium, although the Club should always be notified in advance to ensure that full provision can be made to accommodate their visit and allow them to work in a safe and suitable environment.
It may be necessary for the Club to decide the most appropriate location for the supporter and their assistance dog to be located inside the stadium. Facilities such as a dog water bowl will be made available on the day of the game.
Radio headsets are available for loan to supporters with visual impairments to use. Headsets are provided free of charge, but must be reserved in advance on matchday and can be booked by contacting the Club’s Disability Liaison Officer.
Supporters (or their Personal Assistants) are required to give written consent agreeing to cover the cost of the headset if it is not returned after the game. Details of a credit or debit card should be given to reserve the headset under the terms of this agreement.
Headsets can be picked up from the Collection Booth on Stevenage Road. If you will have difficulty accessing the booth, please speak to our Disability Liaison Officer in advance to arrange for your headset to be delivered to your seat in the stadium.
Commentary is provided by Fulham stalwart ‘Gentleman’ Jim McGullion, and mirrors the regular service provided through the Club’s official website.
There are mobile and fixed catering units located around the stadium, mostly on the concourse area.
Each wheelchair accessible area offers a complimentary catering pre-order service, which is available 30 minutes before kick-off for pre-match and half-time delivery. When you arrive on matchday, please speak to the Disability Liaison Steward in your area of the stadium for further information or assistance in placing an order.
Disability Liaison Stewards
Our Disability Liaison Stewards provide a warm welcome and extra help and assistance for fans with tickets in wheelchair accessible areas of the stadium. A member of the team is located at each entrance (Gate 1, Gate 50 and Cottage Gate) to help with access, and a steward will be available throughout the game at each accessible area of the stadium.
Disability Liaison Stewards are easy identifiable, as unlike our other stewarding staff they wear green jackets or polo shirts.
Induction loops are fitted at the Ticket Office, fixed concourse catering units and in the main reception at Craven Cottage.
The main stadium store is located in the Johnny Haynes Stand, with step-free access to the main level from outside the stadium on Stevenage Road.
There is no step-free access to the lower level of the store. A complimentary personal shopping service is provided to all disabled fans and shoppers. Please speak to any member of staff when you arrive for assistance.
Inside the stadium there is one mobile Retail Unit (which is accessible to wheelchair users) on the Riverside Terrace, opposite the Michael Jackson tribute. Ticket holders in the Hammersmith End and Riverside Stand can access this unit.
There is also a small Retail counter on the Johnny Haynes concourse, underneath Block A.
The Club store on Fulham Palace Road is accessible at street-level, but due to layout of the shop the lower and upper floors are inaccessible to wheelchair users. A personal shopping service is also available at this location.
Wheelchair storage facilities located in the Riverside and Putney First Aid rooms. These may be reserved in advance on a first come first served basis by contacting the Disability Liaison Officer.
They are intended to assist supporters who require the use of their own wheelchair to get to their seat but do not require a wheelchair space to watch the match. Both sites are stewarded at all times, however wheelchairs are stored at the owner’s own risk.
The Fulham FC Foundation currently delivers regular coaching sessions for disabled young people and adults across a range of sports.
Along with regular coaching sessions in Kingston, Merton, Hammersmith and Fulham, and North Surrey the Foundation hold special events such as tournaments, visits and holiday courses.
The Foundation currently works with the following impairment groups on a regular basis: Learning Difficulties, physical impairments, Deaf/Hearing Impaired, Downs Syndrome, Autism and adults with mental health issues.
For further information, contact the Fulham FC Foundation at email@example.com, or 0870 442 5432.
Calls will cost 7 pence per minute plus your telephone company's access charge.