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Ticketing FAQs

Introduction
Hearts aims to offer ‘football for all’ with a range of match ticket prices that offer representative value for money within Tynecastle Stadium.

Tickets are available to book 24 hours a day online and also between 7am and 7pm via telesales. Our Ticket Centre at Tynecastle is also open six days a week (Mon-Fri 9am-5pm, Sat 9am-3pm).

Seating at Tynecastle
Hearts operates four seating zones: Platinum, Gold, Silver and Bronze. Each zone and price reflects the quality of view in relation to the pitch. Our seating zones apply to both season ticket and match ticket sales.

Season Tickets Sales
Season Tickets afford the best value, compared to match-by-match prices. They include access to all Ladbrokes Premiership home games. All Season Ticket holders received a Smartcard to access games at Tynecastle. League Cup and Scottish Cup matches are sold on a match-by-match basis, only. Season Ticket holders are able to book and “add” these matches to their Smartcards when seats are available as pre-reserved.

Collections
All tickets that have been purchased and the delivery method chosen is collection will need to be uplifted from Tynecastle. Under no circumstances will tickets for away matches be available for collection anywhere else except Tynecastle.

Account information
Season Ticket holders can update their account details online at Hearts eTickets, which is accessible via www.heartsfc.co.uk. Season Ticket holders will have received their username and password by letter or email, however these can be redeemed by contacting our customer services team on 0333 043 1874, option 1.

Lost Season Smartcards
Season Ticket holders who lose their Smartcards may obtain a replacement in person from the Ticket Centre, subject to a £10 administration charge. Photographic identification is required. The previous Smartcard is de-activated and will no longer work.

No Season Smartcard on Matchday
Season Ticket holders may purchase a match ticket for their seat priced at £5 administration fee, provided by their Smartcard has not already been used to enter the stadium. This fee is fixed and no refunds are available.

Home match tickets
Ticket prices vary depending on Hearts’ opponents and whilst these are set in advance of the season, they can be subject to change at the club’s discretion. Online ticket sales – available for every SPFL match. Tickets are dispatched around 3 weeks before the match, and are sold subject to the date and kick-off time changing. To book tickets click on www.heartsfc.co.uk 24 hours a day. Self-printed tickets are now available via the club’s TicketFast facility. Telesales and Counter sales – 22 days before each match Telesales and counter sales at the Ticket Centre for each match usually begin 22 days before the fixture date. Our telesales team is available on 0333 043 1874, option 1. The Heart of Midlothian Ticket Centre on McLeod Street is normally open: Monday to Friday - 9am until 5pm (or kick-off) Saturday – 9am until 3pm. Home Matchdays are 10am until kick-off. Latest ticket information is always available online at www.heartsfc.co.uk.

Supporters with disabilities
All supporters are welcome at Tynecastle. The stadium has disability compliant facilities. The club also operate a commentary service for visually impaired supporters. More information is available from our Customer Services team, Monday to Friday from 9am until 5pm on 0333 043 1874, option 1.

Fixture changes
From time to time it is necessary to change the date or kick-off time of fixtures, either for live TV or because of a club’s participation in European competition. Such changes will be communicated via the club’s website, www.heartsfc.co.uk and thereafter through the clubs social media channels.

Booking fees
Home and away games Hearts uses an advanced customer relationship management system (CRM) via Ticketmaster. Booking fees are charged on all transactions, except cash payments in the Ticket Centre. This covers staff costs, Ticketmaster commission charges, and full use of the comprehensive system that allows the club to manage efficiently supporter details and booking histories. All booking fees will be detailed to the supporter at time of purchase.

Ticketfast
Ticketfast is only available for Heart of Midlothian FC home games at Tynecastle. This option will not be available for any away fixtures.

Refunds
Refunds are not available on tickets sold, unless the date and kick-off time changes after the time or sale. Abandoned or postponed matches Tickets will be valid for rescheduled matches if a game is postponed. Tickets are non-refundable after the match has kicked-off.

Under 13 Tickets
Please note that under 13 tickets MUST be purchased with a full paying adult or over 65 concession. For each adult or over 65 ticket purchased a maximum of two under 13's may be purchased. In instances where this criteria is not met the tickets will not be dispatched by post and the club will not issue tickets until they have been upgraded to the under 18 category.

Students
Student tickets are only available to purchase from the ticket office directly. In order to purchase Student tickets a valid Student ID that states you are studying full time is required.

Club liability
Hearts is not liable for any loss, damage, or injury sustained by any individual or group whilst on club premises.

If you have a question and cannot find the answer you are looking for above you can email our Supporter Services team tickets@homplc.co.uk.