FREQUENTLY ASKED QUESTIONS

The following document is designed to answer the questions our supporters frequently ask about the MFC Online Ticket Office.


Which games are currently available to purchase?
Please click here for details about all games Coming Up.


The game I am interested in attending is not listed in the Coming Up section. When will I be able to book seats for the match?
Seats can usually be booked approximately 4-6 weeks before a match, although this can vary. Information about when seats will become available will always appear here in advance. Please keep checking with us here at mfc.co.uk for updates.


I want to activate my own Boro Pride card for a forthcoming game. How do I do this?
This should take no more than a few minutes to do. First, check in the Coming Up section if seats for the game in question are on sale. As a Boro Pride member, you will receive a priority booking period which allows you to book your seat before any general sale. Simply read the instructions carefully on each page of our Online Ticket Office and click the appropriate buttons. Once you have chosen the specific block you wish to sit in, please ensure that you choose one of the Boro Pride options to ensure you receive the discounted price for Boro Pride members. If you follow the process accurately, your Boro Pride card will be activated and you will be sent an email confirming your stand, block, row and seat number for your chosen match. Simply bring along your Boro Pride card and use it pre-match to access the stadium via the turnstiles.


I'm a Boro Pride member and want to activate my card and those of other Boro Pride members for a forthcoming game. How do I do this?
Follow the instructions as above. Please ensure that you select the correct quantity and class (eg adult, under-18 etc) of Boro Pride seats . You will then be asked to click on the seat numbers of your fellow Boro Pride members and complete their Boro ID and surname. Please note that you must follow this process to ensure the cards of your fellow Boro Pride members are activated. If you do not do this, their cards will not be activated – but paper tickets will be issued for their use. Please then refer to the question below: Will my tickets be mailed out to me or left for collection?


I’m a Season Card holder who wants to attend a home cup-tie. I have not used the MFC Online Ticket Office before. How do I buy my seat for a cup-tie?
We have designed the MFC Online Ticket Office pages to make activating your Season Card for a forthcoming home cup-tie as easy as possible. The process should take no longer than a few minutes. Simply follow the instructions below.

a) To complete your card activation, please note that you will need your Boro ID, which is printed on your Season Card. You will also need your credit card details.
b) From the home page of mfc.co.uk, click on the “Buy Tickets Online” button at the top of the page.
c) Simply follow the instructions on each page, enter your credit card details and your season card will be activated.
d) Simply use your Season Card in the way you would for a Premier League match to access the stadium via the turnstiles.


I’m a Season Card holder and want to activate my card and those of other Season Card holders for a forthcoming home cup-tie. How do I do this?
Follow the instructions as above. Please ensure that you select the correct quantity and class (eg adult, under-18 etc) of Season Card seats . You will then be asked to click on the seat numbers of your fellow Season Card holders and complete their Boro ID and surname. Please note that you must follow this process to ensure the cards of your fellow Season Card holders are activated for the cup-tie in question. If you do not do this, their cards will not be activated – but paper tickets will be issued for their use. Please then refer to the question below: Will my tickets be mailed out to me or left for collection?


I don’t have a Boro Pride card or Season Card. I want to buy a ticket for a forthcoming match. How do I do this?
This should take no more than a few minutes to do. First, check in the Coming Up section if seats for the cup-tie in question are on sale. Simply read the instructions carefully on each page of our Online Ticket Office and click the appropriate buttons.


Where do I find my Boro ID number?
Your Boro ID number is printed clearly on your Boro Pride card or Season Card.


Where do you recommend that families buy seats at the Riverside Stadium?
We would recommend that families or those with young children buy seats in Blocks 44 or 46 of the East Stand Lower. A Family Ticket (for 1 adult & 1 under-18) can be purchased for seats in these areas at discounted prices. Matchday entertainment is also focused on these areas.


I want to buy tickets for the Riverside Stadium’s disabled area for a forthcoming match. How do I do this?
Please call the Riverside Ticket Office between 9.30am and 5pm weekdays on 0844 499 1234 or call in during the same hours.


Will my tickets be mailed out to me or will they be left for collection?
Tickets ordered for weekend games will be mailed out to you if you have placed your order before 4.30pm on the Wednesday before the match. For orders placed after this time, your tickets can be collected from the ticket collection booth opposite the Ayresome Park gates at the Riverside Stadium from 3 hours prior to kick-off.


Tickets ordered for midweek games will be mailed out to you if you have placed your order before 4.30pm on the Thursday before the match. For orders placed after this time, your tickets can be collected from the ticket collection booth opposite the Ayresome Park gates at the Riverside Stadium from 3 hours prior to kick-off.

Please allow 5 days for non-UK addresses.


Can I use MFC’s Online Ticket Office to buy tickets for Boro’s away games?
No, only tickets for first team games at the Riverside Stadium are available online. Tickets for away games can be purchased either by calling 0844 499 1234 or by calling in at the Riverside’s main ticket office. Please click here for ticket details of forthcoming Boro away games.


Can I use MFC’s Online Ticket Office to buy tickets for the Riverside Stadium’s seating area for visiting (away) supporters?
The MFC Online Ticket Office is strictly for use by Middlesbrough supporters. For reasons of safety, supporters of visiting clubs should not attempt to purchase seats in areas of the Riverside reserved for home supporters. Please note that visiting supporters who purchase seats in home areas risk being removed from the stadium without refund. Supporters of visiting clubs must purchase tickets via their own club.


What are the benefits of being a Boro Pride member?
Please click here for full details.


Can I buy Boro Pride membership online?
At present, this is not available. However, you can download an application form to complete and mail in to the MFC Ticket Office. Please click here to download a 2008-09 Boro Pride application form.


What are the benefits of being a Season Card holder?
Please click here for full details.


Can I buy a 2008-09 Season Card online?
You can download an application form to complete and mail in to the MFC Ticket Office. Please click here to download a 2008-09 Season Card application.


I want to know about travel details travelling by coach with the MFC Travel Club for a forthcoming away game.
Coaches are available to travel with the MFC Travel Club to every Boro away game. Membership of the Travel Club is FREE to 2008-09 season card holders. Please click here for Travel Club details for forthcoming away games.


How else can I activate a Boro Pride card/Season Card or purchase a ticket for a Riverside home match?
The MFC Online Ticket Office is the easiest way to activate your card or purchase a ticket. However, otherwise you can call 0844 499 1234, a service that is also available 24 hours a day. Alternatively, you can call in at the Riverside Ticket Office, which is open 9.30am-5pm weekdays, 9.30am-12 midday on Saturdays when Boro not at home, and 9.30am-kick off on Saturdays when Boro are at home. Another option is the MFC Official club store in Captain Cook Square, Middlesbrough, which is open 9.30-5pm Thursdays and Fridays and 9.30am-12 midday Saturdays.


I still need further help. What should I do?
You can call the MFC Ticket Office on 0844 499 1234 between 9.30am-5pm Monday-Friday, between 9.30am and 12 midday on Saturday when Boro aren’t playing at home, and between 9.30am and kick-off on Saturday when Boro are playing at home. Alternatively, you can email ticket.office@mfc.co.uk or media@mfc.co.uk.

TicketFast


Print your own tickets at home at your convenience. Fast, simple and Convenient. No queuing for collection or waiting for a postal delivery.

Skip box office collection queues!

No more waiting for tickets by mail-delivery.

Have your tickets right away!

Questions and Answers

Q) How does TicketFast work?

A) Fast, simple and Convenient. Choose TicketFast as your delivery method when completing the payment for your tickets and we will send you an email confirmation with your tickets attached as a PDF file. The email will contain all the help you need for saving and printing your tickets. Tickets for friends can be forwarded to them – they can print their own.

Q) If I order multiple tickets, how many emails will I receive?

A) You will receive an email confirming your order followed by one further email with your TicketFast tickets attached.

Q) Do I need any special hardware or software to print my own TicketFast tickets?

A) You will probably have all that you need.

1. A printer – Inkjet or laser jet, colour or black and white. Use plain white A4 paper

2. Adobe Acrobat Reader version 4.0 or higher This can be downloaded free from http://www.adobe.com/products/acrobat/readstep.html

Q) What if I can’t print my TicketFast tickets?

A) Make sure you have Adobe Acrobat Reader version 4.0 or higher This can be downloaded free from http://www.adobe.com/products/acrobat/readstep.html Make sure your printer is turned on and that you have plain white A4 paper. If you have problems close down all unnecessary programs and check the cables. If you still cannot print your ticket call us on 0844 499 1234 or email ticket.office@mfc.co.uk and we will be pleased to help.

Q) Will my TicketFast tickets be accepted at the Stadium?

A) Yes – It is a valid ticket. The ticket you print yourself will be scanned by a turnstile and will gain you admission

Q) What if I print more than one copy of my TicketFast ticket or my ticket is photocopied?

A) Admittance to the stadium will be allowed only the first time the bar code is scanned. Protect your TicketFast ticket as you would any other event ticket and make sure you keep it in a safe place or print it just prior to attending the match.

Q) What if my TicketFast tickets are stolen?

A) Call us on 0844 499 1234 or email ticket.office@mfc.com. We will be pleased to help you with this.

Q) What if I don’t receive my confirmation email and attachment.

A) Call us on 0844 499 1234 or email ticket.office@mfc.com. We will be pleased to help you with this.

Ticket Exchange Help and Faqs should insert their own specific Ticketing FAQs into this area and save changes.

Sample text should include direction for end users if their question(s) were not answered in the FAQs;

E.G. If your question has not been answered, please click here to email the Club.

Ticket Forwarding Help and Faqs should insert their own specific Ticketing FAQs into this area and save changes.

Sample text should include direction for end users if their question(s) were not answered in the FAQs;

E.G. If your question has not been answered, please click here to email the Club.

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