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Ticketing FAQs

Frequently Asked Questions



Frequently Asked Questions



The match I am interested in attending is not listed in the matches available. When will I be able to book tickets for the match?
Tickets can usually be booked approximately 4-6 weeks before a match, although this can vary. Information about when seats will become available will always appear on the website in advance.

I’m a Season Ticket Holder who wants to attend a home cup-tie. I have not used the Online Ticketing System before, how do I buy my seat for a cup-tie?
Click on the sign-in link and then on ‘Activate Account’. Enter your client id number and surname. The system will find your account, then just enter a password to activate. You can then purchase your reserved seat.

Where do I find my client id number?
Your client reference number is printed clearly on your season ticket or membership card or if you have bought tickets before, it will be shown on an order confirmation email. If you still cannot find it, email tickets@pompeyfc.co.uk

Where do you recommend that families buy tickets for at Fratton Park Stadium?
We would recommend that families choose the Nelson Family Zone which is in the South Stand Lower blocks X,Y,Z and ZZ. Under 10’s can claim a free season ticket with a full paying Adult and Senior.

I want to buy tickets for a Fratton Park disabled area for a forthcoming match. How do I do this?
Please call the Pompey Ticket Office on 0345 646 1898.

Will my tickets be posted out to me or will they be left for collection?
At checkout, you do have the option of 1st class post or collection from the Main Reception on Frogmore Road. Postal deadlines are 3pm on a Wednesday for a weekend fixture and 3pm on a Friday for a midweek fixture.

Can I buy tickets for Pompey’s away games online?
Matches which we have been sent tickets for will be available online. Look out for details in the ticket news section.

I am a visiting supporter, can I buy tickets online?
The Online Ticket System is strictly for use by Pompey supporters unless otherwise stated for special events. For reasons of safety, supporters of visiting clubs should not attempt to purchase tickets in areas of the Fratton Park Stadium reserved for home supporters. Please note that visiting supporters who purchase tickets in home areas risk being removed from the stadium without refund. Supporters of visiting clubs must purchase tickets via their own club.

How do I know what the view is like from a certain area?
We have a "view from seat" feature which can be found by clicking on the binoculars icon next to the seat details once the seat is added to your basket. Please note that this shows a view from the centre of the AREA, not the actual seat you have selected.

I still need further help. What should I do?
You can call the Pompey Ticket Office on 0345 646 1898 or email tickets@pompeyfc.co.uk





Print At Home Tickets



How does TicketFast work?
Fast, simple and Convenient. Choose TicketFast as your delivery method when completing the payment for your tickets and we will send you an email confirmation with your tickets attached as a PDF file within 10 minutes. The email will contain all the help you need for saving and printing your tickets. Tickets for friends can be forwarded to them – they can print their own.

What if I don’t receive my confirmation email and attachment?
Firstly:
• Check your spam/junk folders
• You can resend your e-ticket by logging into your online account, click on “my account” and then “booking history” – find your booking and press resend.
• Log back into your online account, click on “my account” and check you have entered your email address correctly.

If you have tried the above and still no joy, contact us on 0345 646 1898 or email click here.

What if I print more than one copy of my ticket or a photocopy is made of my ticket?
Only one copy will gain you entrance to the ground. Once the barcode on the ticket has been scanned at a turnstile, all other duplicates of the barcode will be denied entry. If this happens the bar code scanner will alert the attendant on the turnstile that the ticket has already been scanned and an entry into the ground has been allowed

Do I need any special hardware or software to print my own TicketFast tickets?
You will probably have all that you need:
1) A printer – inkjet or laserjet, colour or black and white.
2) Plain white A4 paper.
3) Adobe Acrobat Reader version 4.0 or higher. This can be downloaded free from here.

What if I can’t print my TicketFast tickets?
Make sure you have Adobe Acrobat Reader version 4.0 or higher. This can be downloaded free here. Make sure your printer is turned on and that you have plain white A4 paper. If you have problems close down all unnecessary programs and check the cables.

Will I have any problems getting into the match using these tickets?
No - the ticket you print is a valid, legitimate ticket. Make sure you protect it as you would any other ticket.

Will my TicketFast tickets be accepted at the Stadium?
Yes – It is a valid ticket. The ticket you print yourself will be scanned by a turnstile and will gain you admission.

What if I print more than one copy of my TicketFast ticket or my ticket is photocopied?
Admittance to the stadium will be allowed only the first time the bar code is scanned. Protect your TicketFast ticket as you would any other event ticket and make sure you keep it in a safe place or print it just prior to attending the match.

What if my TicketFast tickets are stolen?
Contact us on 0345 646 1898 or email tickets@pompeyfc.co.uk. We will be pleased to help you with this. Please allow the system up to 10 minutes to update and send all the relevant emails, once all emails have been received you will then be able to log in to your receiving account and accept the tickets.If you still cannot see the tickets, please log back into your account and go to your booking history and resend the email, they will come straight through.

What if I have sent a PDF and the guest can no longer come?
If you still have the original PDF in email, this ticket is valid still, please just forward this onto your new guest that will be attending the game and they can print this out and use it. Please do inform the original guest that there ticket should be destroyed. Only one ticket will gain access, all PDF’s will be valid but it will only allow once entrance into the stadium.If you no longer have the email in question on file then you can log back into your Admin Account and resend the email through ‘Booking History’, click the relevant game and resend the ticket.