Ticket Delivery Information Page
Ticket Delivery Information
Please note that the information below regarding ticket delivery only refers to tickets purchased directly from the WRU either via the Official Online Ticket Office or over the phone. If you have purchased tickets from any other ticket agents, please contact them directly regarding the status of your order. This page is updated regularly to include any further relevant information.
I have ordered tickets online but my email confirmation shows that they are to be sent to an incorrect address, what should I do?
On completing an online ticket purchase, you will not be prompted to enter a specific delivery address. As a result the tickets will be posted to the address on the account at the time that they are printed. Should you amend the address on your online account the same day as completing your purchase, there is no need to contact the ticket office as your tickets will automatically be posted to the correct address.
What should I do if I don't receive my tickets?
Full information regarding duplicate tickets can be found by clicking here.
Six Nations 2018
The 'Print at Home' delivery option is not available for the Six Nations fixtures. All tickets purchased prior to the middle of January 2018 have now been printed and posted. Any tickets purchased after this are being printed and posted on a daily basis and should be received in good time prior to the fixture.
Womens & Under 20s 6 Nations 2018
The Print at Home option is not available and all tickets will be sent by post using recorded delivery and will require a signature on arrival. Please note that tickets cannot be reprinted under any circumstances if lost or stolen.
World Championship Boxing
The Print at Home option is not available and all tickets will be sent using standard first class post. All tickets are currently being printed and will be received by the end of February.
Judgement Day VI
The Print at Home is not available and when purchasing tickets using this option, supporters will be sent 2 separate emails to the email address registered on the account when making the purchase. The first email will be an email confirmation, with the second being a PDF attachment containing tickets to be printed at home. Please note that tickets must be printed at home and cannot be scanned on phones or other mobile devices.
Alternatively, tickets can be purchased to be sent by post and these should be received within 10 days of purchase.
Tickets will be posted at the earliest opportunity once the ticket stock has been received, which will be no earlier than March 2018. All general admission tickets will be posted using Royal Mail's Special Delivery service and will require a signature on arrival as they cannot be reprinted under any circumstances. Reserved seated tickets will either be posted using recorded delivery or standard first class postage, depending on the option selected at the point of purchase.
Speedway GP 2018
Tickets will be posted at the earliest opportunity once the ticket stock has been received from the event promoter, which is likely to be early in 2018.