Season Ticket Terms

 

GENERAL TERMS
Queens Park Rangers Football & Athletic Club Limited is a wholly owned subsidiary of QPR Holdings Limited, whose registered number is 3197756 ("the Club").

 

The headings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of these terms in any manner whatsoever. 


PURCHASE OF SEASON TICKETS

The Club reserves the right to refuse Season Tickets to applicants at its absolute discretion.

 

Cup ties are not included in the price of a Season Ticket. If you did not register for the Automatic Cup Tie scheme when purchasing your Season Ticket you will normally be able to purchase your seat(s) within a period which will be advertised at the time. A guarantee cannot be given because Competition Rules require that the visiting club shall have the right to claim a percentage of tickets.

If you did register for the Automatic Cup Tie scheme when ordering your Season Ticket, your seat will be processed and uploaded to your Season Card and you will not receive a separate match ticket, except in the case that your seat is not available for a home cup tie due to stadium configuration, in which case you will be allocated the best available seat in the same price band and will be sent a paper ticket in the post.

 

The Club reserves the right to run promotional games without compensating Season Ticket Holders.

Supporters with the highest number of Loyalty Points will receive priority on tickets for away matches where the demand exceeds the supply. Loyalty Points from the 2012/13 season will be carried over into the 2013/14 season to create a cumulative total. No guarantee can be given nor will it always be possible to accept postal, telephone or internet applications in respect of such matches.

All the benefits of Season Tickets are subject to availability.

 

If you change your address before or during the season you must notify the Club as soon as reasonably practicable by emailing boxoffice@qpr.co.uk.

 

USE OF SEASON CARDS

 

Season Cards admit the holder to all home league fixtures played at Loftus Road during the 2013/14 Season.

 

Season Cards expire on the 31st May 2014.

 

Season Cards are subject to the full terms of issue and to the rules and regulations of FIFA, UEFA, The Football Association, The Football League's Grounds Regulations in respect to the relevant competition, and the Club’s Customer Charter, Ground Regulations and Behavioural Policy. Please see www.qpr.co.ukor the signs around the stadium for more details.

 

Season Cards are for the use of supporters of the Club only. By applying for a Season Card and/or using the same you hereby warrant and represent that you are a supporter of the Club.


Season Cards remain the property of the Club and are not transferable.

 

Loss or theft of Season Cards must be reported immediately to the Club. Replacements will be issued (not on match-days) at a charge of £10.

 

SEASON CARD RESALE

 

Season Cards are issued for your sole use and you shall not sell, assign or transfer or lend the Season Card or the benefit of it to any other person without the prior written consent of the Club.
 

The reference to selling the Season Card includes offering to sell a Season Card (including, without limitation, via an online auction website), exposing a Season Card for sale, making a Season Card available for sale by another and advertising that a Season Card is available for purchase. For the avoidance of doubt (and by way of example only) this Season Card may not be offered as a prize in any promotion or competition; transferred, lent or sold to any third party as part of a hospitality or travel package; given to a third party who agrees to buy some other goods or services; or used for any other commercial purpose, (all save as expressly authorised by the Football League or the Club).
The Season Card will be forfeited if used by any person other than the original purchaser without the express permission of the Club.

 

If you have a concession Season Ticket, it can be ‘upgraded’ to an adult ticket for a maximum of five matches per season. You will be charged the difference between the per-match cost breakdown of the Season Ticket and a full price match ticket for the relevant price category. To do this, please call 08444 777 007 and press option four for customer services or email boxoffice@qpr.co.ukfor further information. Please note, there must be at least one Junior or U8 present in any group to gain admission to the Lower Loft Family stand, so if you are upgrading the Season Tickets of all Juniors and U8s in your group, the Box Office will relocate all Season Ticket Holders in the group to a different area of the ground, subject to availability. To confirm, in this circumstance, once all areas of the ground are sold out, the Box Office will not complete the upgrade, so please make your request as early as possible.

 

Viagogo is the only third party ticket marketplace authorised by the Club. If you sell part of your Season Ticket through viagogo, your Season Card will be deactivated for the matches sold and the buyers are sent paper tickets. Season Ticket Holders registering with viagogo are subject to additional terms and conditions which are available at www.viagogo.co.uk/qpr.

 

ADMISSION TO THE GROUND


The Season Card must be produced at each match upon entry.

 

Please present your Season Card to the turnstile operator or automated turnstile with the barcode facing up. The barcode on your Season Card will be authenticated by a scanner. 

 

Each Season Card admits the holder only. Children of any age will be refused admission without a valid ticket.

 

Under no circumstances will paper tickets be issued to replace forgotten Season Cards on match-days.

 

The Club is committed to preventing discrimination in all its fields of operation and within its stadium, providing an environment free from racial abuse, harassment, bullying and victimisation. The Club practices a zero tolerance policy towards discrimination, harassment and abuse. Any Season Ticket holder engaging in such abuse or harassment will have their Season Card confiscated and be banned from attending future games involving the Club. No refund will be issued.

 

If you see, hear or are a victim of racial, homophobic or disability abuse call Kick it Out on 0800 169 9414.

 

By applying for a Season Ticket you also agree to abide by the Club’s No Smoking Restrictions, Alcohol and Behaviour Policies. Other than two experimental defined ‘smoking areas’, one each at the rear of the Loftus Road and Ellerslie Road Stands, there is no smoking permitted in any other area of the stadium. Please note the ‘smoking areas’ are limited in size. The Stadium is within a Controlled Drinking Zone. Consuming alcohol in view of the pitch is a Criminal Offence (refer to Ground Regulations) and offenders may be subject to ejection from the Stadium and arrest by the Police.

 

Warning: Please pay attention to pitch activity at all times especially whilst players are preparing for a game and at half time, as being hit by a ball can cause serious injury.

 

Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection and banning from the ground.

 

The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the ground. The Club may impose a ban for one or more matches.

 

The Season Card must be held by the Season Ticket Holder throughout the match and must be produced on demand at any time together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Season Card at any time.


Season Tickets are accepted on the condition that the holder obeys the Ground Regulations, copies of which are available for inspection on request and are on display around the Stadium and on www.qpr.co.uk. The Club reserves the right to eject from the ground any person who fails to comply with such Rules and Regulations.

 

Please note, there must be at least one Junior or U8 present in any group to gain admission to the Lower Loft Family stand, so if you attempt to gain access to the Family Stand without the Junior or U8 present, the group may be refused access by the Club or asked to relocate to a different area of the ground, subject to availability.


U8 SEASON TICKETS

 

U8 must be accompanied by a full paying adult.

 

Except in the case of renewals, proof of age Ticket (photocopy of birth certificate/ passport) is required to obtain an U8 Season Ticket. To qualify, Kids must be under 8 on 1st August 2013 (i.e. born on or after 01/08/2005).

 

Accompanying adults are encouraged to advise the Box Office if the U8 will not be attending a fixture, so they can make the seat available to other fans. Please note that if an U8 Season Ticket is not used or made available to the Box Office for three consecutive matches, the accompanying adult will be contacted and issued with a warning. If the seat is not used or made available to the Box Office for a further three consecutive matches, the U8 Season Ticket will be cancelled.

 

Again, please be advised that there must be at least one Junior or U8 present in any group to gain admission to the Lower Loft Family stand, so if your U8s Season Ticket is cancelled and there are no further Junior or U8 Season Ticket Holders in your group, the group will asked to relocate to a different area of the ground for the remainder of the season, subject to availability.

 

CHANGES TO DATES, REFUNDS AND EXCHANGES

 

Season Ticket Holders are reminded that the dates and times of fixtures are subject to alteration during the season from those announced at the beginning of the season and that no refunds will be given if matches are not attended.

 

If these Terms are not acceptable to Season Ticket Holders then they should return their Season Card immediately. No refunds will be issued after the season has commenced. Where a Season Card has been issued and the Season Card has been used to gain entry to the Stadium for any match this will constitute acceptance of these Terms.

USE OF DATA
The Club or their business partners may inform you from time to time by e-mail, telephone, SMS or direct mail regarding relevant news, information, services and products offered by any of them which may be of interest to you.

The personal data shall be used by the Club and their business partners or representative to: (a) Update and develop records and for assessment and analysis including market and product research; (b) assist in providing services/products to you; and (c) to review, develop and improve the services offered.

Where applicable, you consent to the Club processing your personal data, and disclosing your information to their business partners and agents, for the above purposes.

Should you wish to opt out of the above at any time, please email your opt-out request to boxoffice@qpr.co.uk.

You also consent to the Club transferring your information to countries which do not provide the same level of data protection as the UK if necessary for the above purposes (for example when making travel arrangements for matches outside the UK). If the Club does make such a transfer, a contract will be put in place to ensure your information is protected.

By law you are entitled to receive a copy of information or data about you which is held by the Club upon a payment of a small fee.

You are also entitled to request rectification, erasure or blocking of any such information or data which is inaccurate or not up to date and held by the Club.

CONCESSION TICKETS PROOF OF AGE REQUIREMENTS (NOT REQUIRED FOR RENEWING SEASON TICKET HOLDERS)
Proof of age (photocopy of birth certificate/ passport) is required to obtain a Kids U8 concessionary price. To qualify, Kids must be under 8 on 1st August 2013 (i.e. born on or after 01/08/2005).

 

Proof of age (photocopy of birth certificate/ passport) is required to obtain a Junior U16 concessionary price. To qualify, the Junior must be under 16 on 1st August 2013 (i.e. born on or after 01/08/1997).

 

Proof of age (photocopy of birth certificate/ passport) is required to obtain a Young Adult 16-21 concessionary price. To qualify, the Young Adult must be under 21 on 1st August 2013 (i.e. born on or after 01/08/1992). 

 

Proof of age (photocopy of birth certificate/ passport) is required to obtain a Senior Over 60 concessionary price. To qualify, the Senior Citizen must be over 60 on 1st August 2013 (i.e. born on or before 01/08/1953).


PAYMENT OF SEASON TICKET

 

Cheque/Cash : You can pay for your Season Ticket(s) in full with one cheque (made payable to QPR Holdings Ltd) or cash payment. However please do not send cash in the post.

 

Credit/Debit Card: We accept all major Credit/Debit cards except American Express / Diners.

 

Zebra Finance scheme: Please submit your Zebra Finance request at time of booking. Season Ticket Holders applying to pay by Zebra Finance are subject to additional terms and conditions applicable to the scheme.




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Terms and Conditions

1. Issue of Season Ticket

1.1
The issue of a Season Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry.
1.2
Season Tickets are for the use of supporters of Queens Park Rangers (The Club) only. By applying for a Season Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.
1.3
Season Tickets must be available for inspection at any time as must proof of age or status to validate a concession ticket.
1.4
Season Ticket books should be inspected upon receipt to ensure that all vouchers are present. The Club accepts no responsibility in the event of wrong vouchers being removed from the book.
1.5
Season tickets are non refundable unless returned intact prior to the first home game of the season.

2. Admission to the Ground

2.1
Use of a Season Ticket constitutes acceptance of the Terms & Conditions of Entry.
2.2
A Season Ticket permits you to occupy at the Match the seat indicated on the Season Ticket or such other alternative seat of equal price as the Club may, from time to time, allocate to you at its reasonable discretion.
2.3
Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Season Ticket in any subsequent season.
2.4
You shall not bring into (or use within) the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it.
2.5
Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only.
2.6
You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat to public order.
2.7
The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry.
2.8
In the event of a season ticket holder being found guilty of any football related offence, the Club reserves the right to withdraw the season ticket forthwith.

3. Use of Season Ticket

3.1
Season Tickets are issued for your sole use and you shall not resell, assign or (save as set out in clause 3.2 below) transfer or lend the Season Ticket or the benefit of it to any other person without the prior written consent of the Club. For the avoidance of doubt (and by way of example only) this Season Ticket may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, or used for any other commercial purpose save as expressly authorised by the Football League or the Club.
3.2
You may only resell or transfer the Season Ticket to a guest with the express written consent of the Club given at the Club’s absolute discretion. No such resale or transfer will be permitted except where the same takes place in consideration of no payment or benefit in excess of the face value of a ticket to that Match plus any pro rated administrative costs and such lending does not take place during the course of any business or for the purpose of facilitating any third party’s business. Such resale or transfer to any guest will be subject to the Terms and Conditions of Entry which will apply to that guest as if he/she was the original purchaser of the season ticket. Upgrades from a Concession rate to Adult can only be carried out through the Clubs ticket office.
3.3
The unauthorised sale of tickets is illegal under section 166 of the Criminal Justice and Public Order Act 1994. The Club will inform the police when it becomes aware that season tickets are being sold illegally and will press charges to be brought against those breaking this law.
3.4
The Season Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to retain the Season Ticket at any time.
3.5
Any Season Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Season Ticket shall be nullified. Misuse of this Season Ticket may result in the holder being ejected from the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Season Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable to the holder in respect of any unexpired portion of the Season Ticket. The Club further reserves its right to take any legal action against persons as it sees fit in connection with such matters.

4. Changes to Dates, Refunds & Exchanges

4.1
No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your Season Ticket will enable you to attend the re-arranged Match.
4.2
The Club will have no further liability whatsoever, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel costs.

5. Lost or Stolen Season Tickets

5.1
In order to gain admission to the Ground the Season Ticket must be presented in its entirety at every Match. If applicable, the appropriate match voucher must be torn from Season Ticket books in the presence of the turnstile operator.
5.2
If you fail to bring your season ticket book to a game you will be required to purchase a match day ticket for that area at the Main Ticket Office in South Africa Road. If you produce both your voucher and duplicate ticket at the Ticket Office within one month of the fixture you will receive a full refund. No refund will be given if purchased from a matchday kiosk.
5.3
If, in the Club’s opinion, a Season Ticket is irreparably lost, stolen or destroyed, a duplicate Season Ticket shall be issued by the Club as soon as reasonably practicable after the payment of a non-refundable £50.00 administration charge. Only one duplicate Season Ticket will be issued to you per season and you will be required to sign a document confirming that the original Season Ticket is irreparably lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club.
5.4
Should any Season Ticket when applied for not arrive in the post after purchase, you will be required to sign a document confirming this and undertaking to immediately return the original Season Ticket to the Club should it come into your possession at any time. There will be no charge for the issue of a duplicate Season Ticket in this instance.

6. Change of Address

6.1
If you change your address during the season you must notify the Club as soon as reasonably practicable.

7. Cancellation & Withdrawal of Season Ticket

7.1
Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Terms & Conditions of Entry to cancel and withdraw your Season Ticket. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the Season Ticket. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

  • NO SMOKING allowed in any part of the Loftus Road Stadium
  • persistent standing in seated areas whilst the Match is in progress;
  • sale or transfer (save as permitted) of this Season Ticket to any person;
  • deliberate misuse of the Season Ticket;
  • the supply of any misleading or incorrect information in any application;
  • persistent swearing during the Match;
  • the throwing of any object within the Ground without lawful authority or excuse;
  • the chanting of anything of an indecent or racist nature;
  • any misrepresentation in relation to clause 1.2;
  • breach of the terms of any Membership;
  • any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this Season Ticket.
7.2
In the event that your Season Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.

8. Exclusion of Liability

8.1
To the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.

9. Governing Law

9.1
These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

10. Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

  • "Conditions of Issue" means these terms and conditions governing the issue and use of a Season Ticket.
  • "Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.
  • "Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are available upon request).
  • "Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a season ticket under the Terms and Conditions of Entry.
  • "Match" means any Football League football match in which the Club participates and that takes place at the Ground.
  • "Season Ticket" means a season ticket booklet (and all or any component vouchers therein) or any season ticket smartcard (and/or any rights arising out of or in connection with any of the foregoing) for admission to Matches.
  • "Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Football Association Premier League Limited (“FAPL”) and The Football League; the Ground Regulations; and the Conditions of Issue.

11. Admission to the Ground

11.1
Use of a ticket constitutes acceptance of the Terms & Conditions of Entry.
11.2
You shall not bring into (or use within) the Stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a match or any aspect of it.
11.3
Mobile telephones are permitted within the Stadium, provided that they are used for personal and private use only.
11.4
The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry.
11.5
In the event of a ticket holder being found guilty of any football related offence, the Club reserve the right to eject the ticket holder from the stadium forthwith.

12. Use of Match Ticket

12.1
Tickets are issued for your sole use and you shall not resell, assign or (save as set out in clause 3.2 below) transfer or lend the ticket or the benefit of it to any other person without the prior written consent of the Club. For the avoidance of doubt (and by way of example only) tickets may not be offered as a prize in any promotion or competition nor transferred, lent or sold to any third party as part of a hospitality or travel package, save as expressly authorised by the Football League or the Club.
12.2
You may only resell or transfer the ticket with the express written consent of the Club given at the Club’s absolute discretion. No such resale or transfer will be permitted except where the same takes place in consideration of no payment or benefit in excess of the face value of a ticket to that match and such lending does not take place during the course of any business. Upgrades from a Concession rate to Adult can only be carried out through the Clubs ticket office.
12.3
The unauthorised sale of tickets may be illegal under section 166 of the Criminal Justice and Public Order Act 1994.
12.4
The ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to retain the ticket at any time.
12.5
Any ticket obtained or used in breach of the Terms & Conditions of Entry shall be void and all rights conferred or evidenced by such ticket shall be nullified. Misuse of this ticket may result in the holder being ejected from the Ground. In the event of any cancellation or withdrawal no refund shall be payable to the holder. The Club further reserves its right to take any legal action against any appropriate persons as it sees fit in connection with such matters.

13. Changes to Dates, Refunds & Exchanges

13.1
No guarantees can be given by the Club that a match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any match without notice and without any liability whatsoever. Your ticket will enable you to attend the re-arranged match.
13.2
The Club will have no further liability whatsoever, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel costs.

14. Cancellation & Withdrawal of Match Tickets

14.1
Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of these Terms & Conditions of Entry to cancel and withdraw your ticket. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above, the following actions shall constitute serious breach of the Terms & Conditions of Entry:

  • NO SMOKING allowed in any part of the Loftus Road Stadium
  • persistent standing in seated areas whilst the match is in progress;
  • sale or transfer (save as permitted) of this ticket to any person;
  • deliberate misuse of the ticket;
  • the supply of any misleading or incorrect information in any application;
  • persistent swearing during the match;
  • the throwing of any object within the Ground without lawful authority or excuse;
  • the chanting of anything of an indecent or racist nature;
  • any misrepresentation in relation to clause 1.1;
  • breach of the terms of any membership;
  • any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this ticket.
14.2
In the event that your ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any match ticket or season ticket at its discretion.

15. Exclusion of Liability

15.1
To the maximum extent permitted by law, the Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground.

16. Governing Law

16.1
These Conditions of Issue shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales.

17. Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

  • "Conditions of Issue" means these terms and conditions governing the issue and use of a Match Ticket.
  • "Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.
  • "Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are available upon request).
  • "Match" means any Football League football match in which the Club participates and that takes place at the Ground.
  • "Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Football Association Premier League Limited (“FAPL”) and The Football League; the Ground Regulations; and the Conditions of Issue.

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