Terms & Conditions
Ticketing Terms and Conditions
This ticket use policy governs the use of tickets purchased online from the Official Online Ticket Office. If you make online purchases of tickets you will, in addition, be subject to the Ticket Purchase Policy. PLEASE READ THE FOLLOWING CAREFULLY BEFORE YOU PURCHASE ANY TICKETS FROM THE OFFICIAL ONLINE TICKET OFFICE. For the purpose of clarity, a ticket is any medium used to gain access to the stadium.
We hope that you find these Terms and Conditions clear to understand. Definitions of the various terms are described below.
- 'The Region': means THE SCARLETS
-'The Official Communication Channels': means www.scarlets.co.uk, www.scarlets.wales, tickets.scarlets.wales, www.eticketing.co.uk/scarletsrugby, the region's match day programme, and the Scarlets Ticket Line Booking and Information 01554 29 29 39
-'The Stadium': means PARC Y SCARLETS – Pemberton Retail Park Llanelli SA149UZ
-'Holder(s)': means the registered owner of the Season Ticket.
-'Season': means the rugby season for which the Season Ticket is valid.
-'Season Ticket': means the ticket which allows entry into the Stadium for all Home fixtures outlined in the Season Ticket information for that particular season only.
Terms and Conditions are deemed to be acceptable to Holders upon purchase of a Season Ticket. Holders must at all times do everything within their power and control to protect and enhance the good name of the region. The region reserves the right to amend these Terms and Conditions within reason at any time without prior notice.
Renewal notices will be sent through the post to all Holders to their current registered address as recorded on our database. It is the responsibility of the supporter to let us know of any personal detail changes. Supporters can update their details by contacting The Scarlets direct or e-mailing firstname.lastname@example.org
If payment is not received or cannot be processed by the notified date all seat(s) will be re-allocated without further notice to the Holder. The dates of all matches being played at the Stadium are subject to revision and supporters should make themselves aware of any changes to fixtures by using Official Club Communication Channels.
Concessionary bands are as follows:
-60 and Over: Any person aged 60 or over on 1 September 2017.
-Under 16: Any person aged under 16 as of 1 September 2017.
-Emergency Services: Any person employed by the Police, Fire and Rescue or Ambulance Services.
-Armed Forces: Any person employed by the Armed Forces or veterans of the Services.
The Season Tickets remain the property of the region at all times. Holders should check prior to the commencement of the Season that the Season Ticket details are correct.
Season Tickets are non-transferable and are only valid when used by the Holder except when a concession Season Ticket is upgraded to be used by an adult. The fee must be paid in advance.
If a concessional Season Ticket is used by a supporter who is not entitled to a concession and the concession Season Ticket has not been upgraded, the concession Season Ticket holder may lose their Season Ticket for the entire season. No refunds will be given. Under no circumstances whatsoever is the Holder permitted to sell any tickets to a third party. It is the Holder's responsibility to remember and use their Season Ticket to get access to the stadium. If Holders arrive at the Stadium without their Season Ticket, then a fee of £1 may be charged for a duplicate ticket and duplicate tickets will not be issued before kick off
If the Season Ticket is lost or stolen then written confirmation should be supplied to the Ticket Office. A non-refundable administration fee of £10 (for Adults & £3 for Concessions) will be required to be paid before a new Season Ticket is issued. However, it may not be possible to issue replacement Season Tickets on match day.
Season Tickets are issued subject to such rules and regulations of the relevant authorities and in accordance with the Stadium ground regulations. Although the Season Ticket is for a particular seat, the region reserves the right in its ultimate discretion to allocate the Holder on a temporary basis an alternative seat in another part of the Stadium in the following circumstances:
-When part of the Stadium is closed for repairs, maintenance or redevelopment
-When it is deemed desirable by the region or the security to re-allocate a seat in the interests of safety or crowd control
-When the Club is required to re-allocate seats by any official instructions
-If the seat is unavailable or damaged alternative seats can be offered without prior notice within the same stand
The Club will use its best endeavours to publicise any re-allocation of seats through the Region's Official Communication Channels
The region reserves the right to suspend or withdraw Season Ticket benefits without compensation or reimbursement if Holders are in breach of any of the Terms and Conditions set out herein
To qualify for a disabled area Season Ticket, the region reserves the right to request 'proof of disability' to include receipt of middle or higher rate of disability living allowance or receipt of either the severe disablement allowance or attendance allowance or personal letter from GP. Disabled ticket holders will sit in disabled areas and fill out a disabled registration form, which is available from the Ticket Office.
Cup matches not included in the Season Ticket: Quarter finals, semi finals, finals and play offs. Anything not specified in the season ticket booklet.
The region does not have to offer reduced price match ticket promotions to season ticket holders for these matches. If ticket promotions are offered the region reserves the right to offer these without liability to season ticket holders.
The region reserves the right to put on general sale any seats that are unclaimed by Holders by the closing date specified by the region through its Official Communication Channels.
Tickets are issued subject to such rules and regulations of the relevant authorities and in accordance with the Stadium ground regulations.
Tickets may not be re-sold or tickets cannot be resold at more than their face value.
It is the Holder's responsibility to remember and use their ticket to get access to the stadium. If Holders arrive at the Stadium without their ticket, then a fee of £3 may be charged for a duplicate ticket and duplicate tickets will not be issued before kick off.
Refunds will only be given on any tickets which cannot be used on any re-arranged postponed fixture and provided that it is received at the Ticket Sales Centre not less than 72 hours prior to the revised kick off time.
In the event of a fixture being postponed after admission gained but before the match has kicked off, ticket holders will be offered free admission to the rearranged game.
In the event of a fixture being abandoned before the commencement of the second half, ticket holders will be offered admission to the re-arranged match for 50% of the admission price paid to attend the original fixture.
Match dates and kick off times are subject to change and it is the responsibility of the ticket holder to ascertain the date and kick off time of the rearranged matches via the Official Communication Channels.
The region reserves the right to offer reduced price match ticket promotions throughout the season without liability to season ticket holders.
Under 16s and Over 60 (Concessions) Season Ticket Holders should bring proof of age to each match, as checks may be carried out at the turnstile.
Emergency Services and Armed Forces (Concessions) Season Ticket Holders should bring proof of employment to each match, as checks may be carried out at the turnstile.
To qualify for a disabled area Match Ticket, the region reserves the right to request 'proof of disability' to include receipt of middle or higher rate of disability living allowance or receipt of either the severe disablement allowance or attendance allowance or personal letter from GP. Disabled ticket holders will sit in disabled areas and fill out a disabled registration form, which is available from the Ticket Office.
Guinness Pro 14 Competition Terms
Under the Terms and Conditions of Celtic Rugby Limited, those within the stadium may photograph, record and publish your time at the sporting event. You therefore agree that Celtic Rugby Limited may use such media in perpetuity in any online or offline promotional, advertising or publicity material in any format whatsoever. By agreeing that your content may be used, you give Celtic Rugby Limited and its partners permission to broadcast or republish your content. This permits Celtic Rugby Limited and its partners to use your content in whole or in part in TV packages, in online players and/or on their YouTube channels. You retain all ownership rights.