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Ticketing FAQs

Frequently Asked Questions

How do I renew my Season Ticket Online?

If you have previously purchased tickets online, click the Renew Season Ticket option in the main navigation menu at the top of the page and follow the on screen instructions to renew your season ticket. If you are not already logged in, you will be prompted to do so. If you have not yet purchased online then we will need to set up your account for online use, to do this please call the ticket office on 01554 29 29 39. Please note that not all products are available for online renewal including special discounts. For all out of hours support please email tickets@scarlets.co.uk and we will do or best to get back to you as soon as possible.

Can I order tickets without using the website?

Yes, you can order tickets by phone by calling the ticket office on 01554 29 29 39. We suggest you book your tickets as early as possible to give you the best choice of seats in the stadium.

You can also purchase tickets in person at any time during ticket office opening hours. These hours are generally Monday to Friday, 9am to 5pm. Match day opening hours may vary depending on the time the event is due to start.

Is this service safe?

Yes. All order information is collected by our secure server. Our secure server software (SSL) encrypts all your information before it is sent to us. This means that unauthorised persons cannot access it once your order is completed.

Where are my tickets?

Tickets purchased up to 3 days before a match or event will be sent to you directly.

For tickets purchased less than 3 days before an event then please be aware that the last postal date is 3 working days prior to the event. All tickets booked after this time will be held for collection at the ticket office. If you are buying online or on the phone, please allow at least 12 hours before collecting your tickets, however we would recommend you pick them up on the event day itself. Tickets collected on an event day itself will be available for collection three hours before kick-off/event start time.

We urge those customers that are collecting to do so at least an hour before kick-off/event start.

If you plan on purchasing tickets on an event day, the ticket office opening times vary depending on kick off/event start time, please call 01554 29 29 39 for current opening times. We recommend purchasing your tickets in advance of event days to avoid queues.

The event's been cancelled or postponed. Do I get my money back?

Unfortunately, due to unforeseen circumstances, there is always the possibility that events may be cancelled or postponed. We will always try to contact you by email or telephone as soon as we are aware of any such cancellation or postponement. When an event is cancelled you're entitled to a refund to the face value of the ticket.

I'm under 18 years old. Am I allowed to go to events sold on your website?

Some events impose an age restriction. If an event is specified as for over 18's only, no refunds will be issued to ticket holders under the age of 18. We recommend checking with the ticket office directly before booking if you are in any doubt.

Is there a booking fee for tickets?

All bookings by post or phone or online are subject to a £1.50 booking fee. Bookings made in person will not be subject to the booking fee.

Do you send tickets outside the United Kingdom?

Yes, we do process orders from outside the UK. We can send tickets overseas but please ensure that you've left enough time for your tickets to get to you before you leave for the UK. We however recommend that for international orders you choose to collect your tickets from the ticket office directly, just in case.

How do I change the address to which my tickets are sent?

Please contact the ticket office on 01554 29 29 39 to change any details we hold for you. We would advise having as much booking information as possible to hand when making a query.

What do I do if I lose my ticket before the event or forget to bring it with me?

For lost season tickets and member cards please contact the ticket office at least 48 hours in advance of the event (if possible) by contacting tickets@scarlets.co.uk or calling 01554 29 29 39

If you have forgotten your ticket you will be able to get a replacement for the day. Please visit the ticket office to arrange this. We would advise having as much booking information as possible to hand when making a query.

Is your question still unanswered?

If you feel that your question is still unanswered please contact us by phone on 01554 29 29 39, email tickets@scarlets.co.uk or visit us directly during the ticket office opening hours and we'll try to help. We would advise having as much booking information as possible to hand when making a query.