Frequently asked questions

Q: What booking fee will I be charged for my purchase?
A: A booking fee for Scotland Season Passes purchased online and over the Phone is 4% per ticket for debit cards and 5.5% for credit cards. For purchases made at the Murrayfield Ticket Centre (in person) we will not charge a booking fee for cash and cheque transactions.
Q: I have purchased my ticket using an overseas address will you post this ticket to me?
A: All tickets purchased from overseas addresses are held for collection at the Murrayfield Ticket Centre and must be collected by the cardholder with the card used to make the purchase. You can also call our ticket centre on 0131 346 5160 for chargeable delivery options.
Q: Can I buy tickets on the day?
A: Please see specific event information.
Q: Can you tell me about public transport and driving directions to the stadium?
A: Please visit the Scottish Rugby website for directions to Murrayfield Stadium
Q: I have a concession ticket and find I need it upgraded to a full adult ticket.
A: Contact the Ticket Centre and they will be able to assist you.
Q: I don’t have a ticket but I know I can probably get one from someone outside the stadium on the day.
A: Scottish Rugby does not encourage supporters to purchase tickets from anything other than official sources and actively discourages the activities of ticket touts. Tickets being sold on unofficial web sites may be investigated and those seats will be cancelled.
Q: Can I buy and sell tickets anywhere else online?
A: You can also buy and sell tickets using the viagogo Ticket Marketplace, Scottish Rugby's Official Secondary Ticketing Partner. viagogo is the world’s largest ticket marketplace, which allows people to buy and sell tickets safely and securely to events all over the world. Every ticket on viagogo’s marketplace is 100% guaranteed, meaning buyers can be confident they will receive the ticket they paid for in time for the event and sellers will be paid. viagogo doesn’t pay the seller until after the buyer has been to the event, a policy that has virtually eliminated ticket fraud.
Q: Can I park at the stadium?
A: Please see specific event information.
Q: What about coaches or minibuses?
A: Please see specific event information.
Q: I am disabled – can I park at the stadium?
A: Please see specific event information, or visit the Scottish Rugby website for general information about parking.
Q: How do I access the disabled terraces (12A / 34A)
A: There are three lifts within the stadium, one in each of the North and South stands and centre of the West stand. Please inform the nearest steward who will provide assistance here, should it be required. Please visit the Scottish Rugby website for a full description of our facilities for disabled supporters.
Q: Since buying my ticket, my mobility has been affected. What if I’m physically unable to get to my seat?
A: We would advise that you contact our Ticket Centre in advance if there has been any change in your circumstances however, if this is not possible, please contact your nearest steward on the day.  We have a dedicated team within the stadium that will look after spectators with such difficulties.
Q: How do I get into the stadium?
A: Please see specific event information for the relevant turnstile access.
Q: I have difficulty using a turnstile.
A: Please contact a steward at the turnstile area who will happily assist with access through the nearest gate.
Q: What do I do if I find someone sitting in my seat with the same ticket, or if there’s a problem with my seat?
A: Please contact your section steward who will be able to assist you or contact someone who can help.
Q: Can I bring a camera?
A: Yes, small amateur cameras are permitted however large professional cameras are not. By small, we mean pocket size digital cameras or SLR cameras with zoom lenses no more powerful than 300mm. Tripods are not permitted.
Q: Can I bring an air horn?
A: Yes, however only mechanised air horns (blow through / wind up) are allowed - pressurised containers are not permitted.
Q: Can I bring rucksacks or suitcases?
A: Small backpacks are permitted however suitcases or larger items will be denied access.  A guide of size is something that will comfortably fit beneath your seat. We assume no responsibility for baggage within the stadium.  Rucksacks or similar will be subject to a search before entry.
Q: I want to bring along my one-year-old child?
A: No problem, however we would remind you that this a crowded event with music etc which may not be suitable for a child so young.
Q: Does my one-year-old child need a match ticket?
A: Children aged under two are admitted free of charge provided they sit on the parent’s / guardian’s knee.
Q: Can I bring a buggy into the stadium?
A: Please see specific event information.
Q: Is there a baby changing facility available?
A: Yes. There are changing units in the disabled toilets in the lower west (south) stand area and in the lower west (north) stand area. The doors have the appropriate baby changing signs on them.
Q: Can I bring juice into the stadium?
A:In line with other major venues, only sealed bottles of water / soft drinks up to 500mls can be brought into the stadium. No cans will be permitted.
Q: Can I bring food into the stadium?
A: Small amounts of food for your own use is allowed. Large picnic hampers are not permitted.
Q: What happens if I have special dietary requirements?
A: Should you require to bring food with you, due to a medical or dietary condition, this is clearly acceptable.
Q: Can I bring tea / coffee in a flask into the stadium?
A: Flasks are not permitted. Bags are subject to search on entering the stadium; the contents of any flasks will be tipped out and the containers will have to be left outside the stadium.
Q: Can you purchase alcohol in the stadium?
A: Please see specific event information.
Q: Can I take my drink to my seat?
A: Yes. We would ask supporters to be mindful of those around them when carrying drinks back to their seats.
Q: Where can I buy merchandise?
A: The Scottish Rugby Shop stocks a wide range of rugby goods. At larger events further units may also be selling a limited range of popular items. For opening hours see specific event information.
Q:  Will I be able to smoke in stadium?
A: No.  Smoking is not permitted anywhere within the stadium.
Q: Will there be a pass in / pass out section?
A: Please see specific event information.
Q: I would like an announcement made at half time for a birthday / proposal etc?
A: Please see specific event information.
Q: If I feel unwell during the match, can I get help?
A: Yes, we have a full medical team on duty for your safety and wellbeing, including first aid, paramedics and doctors.  Please contact your nearest steward, in the first instance.  The First Aid room is located at ground level in the South West corner of the stadium.
Q: What entertainment is planned?
A: Please see specific event information for details.
Q: My child is a mascot – what are the arrangements?
A: You will have been contacted about this in advance by the event organiser.
Q: What should I do if I mislay property at Murrayfield?
A: If you mislay property in the stadium, please contact your nearest steward immediately. If you discover the loss after the event, contact our Facilities staff at feedback@sru.org.uk. Please remember that stewards are here to help you and should you have any problems during the evening, please contact your nearest steward in the first instance.
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