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Ticket Priority Points Scheme

Ticket Priority Points Scheme
The Posh ticket priority scheme has been introduced to recognise the supporters who attend both home and away fixtures giving a fairer priority to purchase tickets for high-demand matches. Fans will accumulate points when purchasing season tickets as well as league and cup match tickets. When tickets go on sale for away matches or highly sought after home games, they will be sold in order of points totals, fans holding the most points will be given priority to purchase tickets.

Will season ticket holders still have priority?
Yes. Season ticket holders will maintain priority. For the majority of games, points will not be required and season ticket holders will still benefit from first priority, as has been the case in the past. When points are required, tickets for these games will go on sale first to season ticket holders and members with the requisite number of points (number of points required will be announced on a match-by-match basis).

How do I join?
All Posh supporters, who are registered on the Club’s database, are automatically entered into the ticket priority points scheme. If you have bought a ticket for a match, online, over the phone or at the ticket office in recent years and have provided your contact details at the time of purchase then your data has been logged giving you a unique Fan ID. 

Does this replace the current club cash loyalty scheme?
No, the current club cash loyalty scheme remains in place and the ticket priority scheme will be a different entity.

I don’t know my Fan ID – How can I find it?
For season ticket holders and members, your Fan ID is printed on your card. If you cannot find your Fan ID, then please contact the Posh ticket office on 01733 865674 (option2) or email tickets@theposh.com giving your full name, address and date of birth.

How does this benefit supporters?
When tickets go on sale for high-demand games, supporters with the most points will be able to purchase tickets first. Therefore becoming a season ticket holder, a member (Forever Posh, 12s or Junior Posh) or attending more matches, both home and away, will mean that you will have a greater chance of being able to attend the fixtures where there is limited allocation.

What are points awarded for?
Season ticket holders will automatically receive points for the 23 league fixtures bought. Tickets purchased for matches will have a points value, whether it is home or away including cup ties. The Club may also run special promotions for additional bonus points throughout the season.

How do I get awarded points?
Points will automatically be awarded when you purchase a ticket quoting your Fan ID. This could be a purchase at the ticket office, over the telephone or by our online ticketing website. Points will not be awarded for tickets purchased at the London Road Terrace cash turnstiles or when paying on the day at any away venue. Points can only be awarded once, so if you are making purchases for other supporters please ensure you quote their details in order for them to be awarded their points.

How many points will I get? 
Each person (must be assigned when booking multiples) will be issued with the following points:

SEASON TICKETS
Season Ticket - 230 points

MEMBERSHIPS
foreverposh - 10 points bonus
Junior Posh – 10 points bonus
The Posh 12s – 15 points bonus

MATCHES
Home league/cup match ticket - 10 points
Away league/cup match ticket – 10 points
Home pre-season friendly match ticket – 5 points

How do I check how many points I have?
Supporters can view their loyalty points online by the “My Account/Booking History” link on your online account at www.theposhtickets.com

Will points be awarded for other purchases I make?
At present the scheme is focused on recognising attendance at matches. 

Can I update my personal details?
Yes and we’d like you to do this whenever any of your contact details change as this helps the Club communicate efficiently. You can change your details in the “My Account” section on www.theposhtickets.com

How do I add people to my “Friends & Family” so that their points are added to their account when I buy their tickets for them?
Click on 'Manage My Account'. If the supporter is already on the database and has activated their account enter their Fan ID and surname under the 'Search for Existing Users' option. If the supporter isn't on the database or hasn't activated their account click 'Register a new user' and submit their details, including e-mail address. Once added to your “Friends & Family”, simply assign tickets to the individual in the basket when purchasing.

I’m an existing season ticket holder - how will this affect me?
Season ticket holders receive an up-front sum of points when they purchase their season ticket, equivalent to attending every home league match for the season. As a result of this, season ticket holders will have accumulated more points for home match attendances than walk up home fans right across the season. Points won’t be added on a game by game basis unless you are buying an additional ticket or for an away fixture or cup match.

I am a Season Ticket holder, what happens if I purchase additional tickets for home games?
You will receive 10 extra points (per Fan ID) for any additional match tickets purchased on your account. 

I have purchased a hospitality package for a game, do I receive points?
Seasonal hospitality members will be awarded points in the same way as season ticket holders. The points are linked to match attendance. If you buy a hospitality package for only one match your points will be awarded in the same way as they would be if you had gone online and purchased a ticket for the game. If you purchase hospitality tickets online you will have points added automatically in the same way as regular match tickets. If you are booking by phone please quote your Fan ID when doing so.

Do I get double points if I’m a season ticket holder who upgrades to hospitality for a match?
No. Your points are awarded against your seat (which would be moved to hospitality) for that game so only one allocation of points is assigned.

I am a disabled supporter - how will that affect me?
Disabled supporters will be allocated points in exactly the same way. The only difference will be that carers (if required) will not be allocated points. When purchasing tickets for games the Club is advised on the number of allocated disabled seating tickets that are being made available to us. The disabled supporter can then apply for these tickets in the same way as other supporters depending on the points they have accumulated.

How will supporters know how many points are required to attend a fixture? 
If there is a game where the points system is required, the club will announce the necessary details on the club’s official website theposh.com. There may be times when a supporter has the correct number of points to apply for tickets on a specific day but they still may be unsuccessful. In such an instance, however, the chance of being allocated a ticket is more likely as there will only be a specific amount of supporters applicable that day.

What if I want to attend with a group of friends for a fixture with a very limited allocation? 
When the ticket priority system is in place for a specific game and a family member or friend does not have enough points, the supporters will have to wait until they are on sale to the person with the least points or alternatively, they can be purchased on their respective days. If they do become available for the person with the least points, the Ticket Office will try their utmost to swap the tickets and allocate them together.

Can I cancel tickets?
Yes. Tickets can be cancelled in line with the Club’s cancellation policy (available at www.theposh.com).  As soon as the ticket is cancelled, the points allocated from that game will be automatically deducted.

What if I don’t have my friends/family member’s ID number at the time of purchase?
Points will only be allocated once to each customer (even if they purchase a series of tickets). In order to get points, tickets must be purchased under an individual Fan IDs. The Ticket Office cannot retrospectively assign points once the transaction is complete. The club would recommend that supporters add “Friends & Family” within your account in advance.

Will the loyalty points expire?
The points that fans accumulate will be on their accounts for two seasons. As the third season begins, points accumulated during the first season will be wiped. The points system will begin at the start of the season. Points will accumulate over a rolling two-year period (i.e. points from season 2017/18 will be removed when season 2020/21 starts).

Below is a selection of scenarios on how/why certain points will be allocated: 
Scenario 1
Jack is a season ticket holder, he is purchasing four tickets which are now on sale to the general public for an away fixture for himself and three other season ticket holders. The tickets are booked online but allocated to his Fan ID number only. Therefore the supporter will only receive 10 points as opposed to the 40 points which three away tickets would generate. The other three season ticket holders would receive zero points. If Jack then cancels up to three tickets, zero points will be removed. If he cancels the final ticket, then the 10 points will be removed. 
What Jack should have done to get 40 points (10 points for each season ticket holder) was use the “Friends & Family” function on the ticketing website and allocate each ticket under each individual Fan ID. This method will ensure that all four supporters receive 10 points each.
Scenario 2
David, a season ticket holder, buys an extra ticket next to his seat for a league game for his friend. David will receive 10 points. If he assigns his friend when purchasing the ticket, his friend would receive the 10 points. If David buys two extra tickets, one on his Fan ID and one assigned to his friend’s, both David and his friend would receive 10 points.
Scenario 3
Gabby decides to pay on the turnstiles at the London Road Terrace for a home game. She would be allocated zero points as the ticket was not purchased at the Ticket Office, by telephone or online. 
Scenario 4
Rita, a non-member, purchases the next three home games which are on general sale. They are all allocated to her own Fan ID. As each home game is worth 10 points, Rita would be allocated 30 points in total (10 points per game).
Scenario 5
Tomasz, is a foreverposh member, he is booking tickets for a home fixture for himself and his two sons who are both Junior Posh members. The tickets are booked under each individual Fan ID using the “Friends & Family” feature. Each fan would receive 10 each under their own Fan ID.