Frequently Asked Questions
Frequently Asked Questions
The match I am interested in attending is not listed in the matches available. When will I be able to book tickets for the match?
Tickets can usually be booked approximately 4-6 weeks before a match, although this can vary. Information about when seats will become available will always appear on the website in advance.
I’m a Season Ticket Holder who wants to attend a home cup-tie. I have not used the Online Ticketing System before, how do I buy my seat for a cup-tie?
Click on the sign-in link and then on ‘Activate Account’. Enter your Fan ID and surname. The system will find your account, then just enter a password to activate. You can then purchase your reserved seat.
Where do I find my Fan ID?
Your Fan ID is printed on your season ticket or membership card or if you have bought tickets before, it will be shown on an order confirmation email. If you still cannot find it, email firstname.lastname@example.org
Where do you recommend that families buy tickets for at the ABAX Stadium?
We would recommend that families choose the BGL South Family Stand.
I want to buy tickets for the disabled area for a forthcoming match. How do I do this?
Please call the Posh Ticket Office on 01733 865674 (option 2).
Will my tickets be posted out to me or will they be left for collection?
At checkout, you do have the option of 1st class post or collection from the stadium. Postal deadlines are 3pm on a Wednesday for a weekend fixture and 3pm on a Friday for a midweek fixture.
I am a visiting supporter, can I buy tickets online?
The Online Ticket System is strictly for use by Peterborough United supporters unless otherwise stated for special events. For reasons of safety, supporters of visiting clubs should not attempt to purchase tickets in areas of the ABAX Stadium reserved for home supporters. Please note that visiting supporters who purchase tickets in home areas risk being removed from the stadium without refund. Supporters of visiting clubs must purchase tickets via their own club.
I still need further help. What should I do?
You can call the Posh Ticket Office on 01733 865674 or email email@example.com
Print At Home Tickets
How does the Print At Home ticket work?
We will send you an email confirmation with your tickets attached as a PDF file within 10 minutes. The email will contain all the help you need for saving and printing your tickets. Tickets for friends can be forwarded to them – they can print their own.
What if I don’t receive my confirmation email and attachment?
• Check your spam/junk folders
• You can resend your e-ticket by logging into your online account, click on “my account” and then “booking history” – find your booking and press resend.
• Log back into your online account, click on “my account” and check you have entered your email address correctly.
If you have tried the above and still no joy, contact us on 01733 563947 or email firstname.lastname@example.org. We will be pleased to help you.
What if I cannot print my tickets?
Check to make sure that you have Adobe Acrobat Reader 4.0 or higher. If you don't have it, download it for free: click here.
What if I print more than one copy of my ticket or a photocopy is made of my ticket?
Only one copy will gain you entrance to the ground. Once the barcode on the ticket has been scanned at a turnstile, all other duplicates of the barcode will be denied entry. If this happens the bar code scanner will alert the attendant on the turnstile that the ticket has already been scanned and an entry into the ground has been allowed
Do I need any special hardware or software to print my own Print at Home tickets?
You will probably have all that you need:
1) A printer – inkjet or laserjet, colour or black and white.
2) Plain white A4 paper.
3) Adobe Acrobat Reader version 4.0 or higher. This can be downloaded free from here.
What if I can’t print my etickets?
Make sure you have Adobe Acrobat Reader version 4.0 or higher. This can be downloaded free here. Make sure your printer is turned on and that you have plain white A4 paper. If you have problems close down all unnecessary programs and check the cables.
Will I have any problems getting into the match using these tickets?
No - the ticket you print is a valid, legitimate ticket. Make sure you protect it as you would any other ticket.
Will my etickets be accepted at the Stadium?
Yes – It is a valid ticket. The ticket you print yourself will be scanned by a turnstile and will gain you admission.
What if I print more than one copy of my eticket or my ticket is photocopied?
Admittance to the stadium will be allowed only the first time the bar code is scanned. Protect your eticket as you would any other event ticket and make sure you keep it in a safe place or print it just prior to attending the match.
What if my etickets are stolen?
Contact us on 01733 865674 or email email@example.com. We will be pleased to help you with this.